HLS Linen Services is an Ontario-based company with two locations in Ottawa and Woodbridge, and is proud of its fifty-year history of providing linen and laundry service to many regions of Ontario and into Western Quebec. HLS currently ships linen within Ottawa and Toronto as well as to Brampton, Etobicoke, Barrie, Muskoka, Cornwall, Kingston, Niagara region, Belleville, Whitby and parts of Western Quebec. In addition, HLS ships seasonally to the Kitchener and the Niagara region.

HLS services all regions of Ontario from its two locations and has the most comprehensive abilities and equipment of all laundries in Ontario. Both facilities are state of the art and have the most up to date and modern processing systems in the world. Both plants represent a combined total of 250,000 square feet processing approximately 70 million pounds of linen per year with the capacity to process 120 million pounds of linen yearly.

Since its establishment in 1974, HLS has continually provided a centralized, cost-effective linen service for its many customers. HLS provides services to acute care hospitals, long term care facilities, hotels, hospitality providers, rehabilitation centres and mental health facilities. With half a century of experience, the trained staff and management are internationally recognized as leaders in North America for quality finishing and cost-effective processing.

We understand that in the linen delivery system, as it applies to the world today, commitments must be met regardless of chance interruptions. Time and again we have responded to emergency situations by maintaining ongoing service to our customers through our 24 hour, seven day per week contingency plans. We also have a comprehensive Contingency Plan and Pandemic Plan to ensure our customers receive uninterrupted service no matter what.

In the last few years we've integrated UV technology into our operations. This includes utilizing UV for disinfecting trucks and bags at our plant. Additionally, in the fall/winter of 2021, we implemented UV disinfection for carts.

HLS Linen Service operates a flexible operation that has been designed to meet the needs of our customers in order to provide them with a reliable and dependable service. Reliability and cost savings is the ultimate goal.

We are reliable, cooperative, dynamic & dedicated. We are HLS Linen Services and we look to provide all our customers with a reliable, dependable, cost effective and environmentally friendly service for many years to come.

Linen processing (laundering) services include:

• HLAC Certified linen processing, with responsive, 24-hour emergency turnaround
• Hospital, long term care, and health facility linen processing and supply
• Surgical pack sterilization and operating room linen
• Uniforms and lab coat processing
• Linen processing

• Mending and alterations
• Ambulance and forensic linen services
• Incontinent care systems
• Special events linen
• Table linens, napkins and other food & beverage related linens

In addition to processing, HLS also offers:

• Linen rentals
• Linen and related product sales
• Linen reporting and management

HLS Linen Services is armed with state of the art heat and energy efficient equipment that uses a fractions of the utilities normally consumed by on-premise laundry. The design of HLS equipment combines water treatment and softening systems which reduces the use of chemicals in the wash process and increases the life of the textile. As a centralized system, HLS can optimize process for each type of linen, providing ideal solutions for each individual need.

We are committed to maintaining a high percentage of order fill rates and providing our clients with their linen needs, when they need it. In order to maintain our average order fill rate of 99.9%, we utilize a specialized computer to maintain the appropriate quantities of linen and ensure constant and reliable service. Our system also provides information that identifies areas where linen usage deviates from the average and enables HLS to work closely with our clients to validate linen requirements. All customers can be provided with detailed reports on consumption and on costs for each ward or department.

HLS works with our clients to control linen expenses and maximize cost savings. Having the right linens within reach is our commitment to our clients. Our experienced staff assists our customers by evaluating their procedures, recommending the right product mix, and making suggestions to improve in-house efficiencies.

By working with a centralized linen service like HLS, the costs savings that stem from the economies of scale and processing volume managed by our team, is passed on to our customers, making linen a more manageable and consistent budget item. Automations and computerized systems dramatically increase labour efficiency. These savings, along with other essential services we provide, have a direct impact on hospital efficiency, level of patient care, and overall satisfaction.

By outsourcing linen requirements, our customer see benefits that include:

• Reduction or elimination of capital funding required for internal linen management
• Premium space can be put to use for programs
• Environmental waste is significantly reduced
• Reduction in costs related to utilities required to run an internal laundry facility (gas, water, electricity)
• Other direct cost savings including supplies and maintenance

AUDIT OF ON-PREMISE LAUNDRY COSTS VS RENTING.

HLS can conduct an audit of current expenses related to on-premise laundry systems and provide comparisons that will help stakeholders see the value of a centralized system.

HLS also offers s a full laundry conversion program from on-site to centralized service and by evaluating procedures and requirements, can recommend the right product mix, and make suggestions to improve in-house efficiencies. In the end, our goal is to provide savings and exceptional customer service to our customers.

ONSITE LINEN DISTRIBUTION

HLS can provide a trained on site Linen Manager and Linen distribution team to handle all on site linen operations and utilization. Working with hospital staff, the HLS team reduces costs and ensures end users receive the appropriate items for their patients while effectively managing the quantities needed on daily basis.

Through this service, HLS is responsible for daily inventory, managing par levels, and ensuring the clean and soiled linens are transported safely throughout the facility, 7 days per week. The greatest value our linen team offers is information on linen utilization assessment, process improvement implementation, and daily communication with key personal and end users.

EXCHANGE CART SERVICES

A true exchange system is the most effective and efficient method for delivery within healthcare facilities. It allows good inventory control and turnover, more accurate quotas, and involves the least amount of linen handling from laundry to end users. In order to maintain inventory and high safety and cleanliness standards, HLS utilized a cart exchange system for control, delivery, and return of the product.

GARMENT/SCRUB EXCHANGE

HLS offers an extensive garment scrub exchange management system. Our Garment/Scrub program features a Closed Look Inventory Management System utilizing barcode and or RFID Technology. Every barcode/RFID Chip identifies a specific item and size for your facility that can be tracked back from your facility to our laundry and back. HLS can customize scrub needs through our on linen ordering system and standing orders.