Quality standards
HLS Linen Services are industry leaders in safety and quality, committed to quality improvement systems that ensure the highest standards are met and exceeded.
Computer controlled wash formulas and drying methods are only part of the process. We have bar coding of specialty linen and all carts. Our systems provide clients with information about their laundry costs and utilization history.
Measurable linen quality parameters have been established to ensure product quality and services are consistently adhered to. These parameters are reviewed by our linen user committee and any issues are dealt with immediately.
Concerns for excellent care and patient comfort are evidenced by the quality of our finished goods. At HLS we have a Quality Assurance Manager to assist in safeguarding all linens because the ongoing quality improvement systems at HLS ensure that we meet the requirements of our customers with consistently high standards of quality linen. An illustration of our commitment to you is in the degree of detail to which our team will work with you in order to ensure your complete satisfaction.
The HLS processing plant is fully equipped and ventilated so as to prevent the dissemination of contaminants. The ventilation system includes adequate intake, filtration, exchange rate and exhaust in accordance with local, Provincial, and Federal requirements.
We deliver clean linen and pick up soiled linen in strict accordance with separation guidelines. Clean and soiled linen are never transported together. We ship clean linen and receive soiled linens from separate loading docks, eliminating the possibility of cross contamination.
The soiled linen area is physically separated from the clean linen areas and suitable precautions are taken in processing.
HLS wash formulas, washing supplies, and water temperature conforms to those set by standard regulating agencies. The lines are washed in 160 to 180 degree water and ironed at 330 degrees.
HLS clean linens are assembled, loaded on stainless steel or aluminum carts, and are then covered in plastic and protected from contamination from the time they are finished being processed until they are received by the customer.
HLS washes and sanitizes all carts with germicidal detergent wash after each use.
HLS employees are provided with uniforms, protective supplies, vaccination programs, physical exams, and careful ongoing instruction through education programs on self-protection, safety, infection, and infection control.
Our high volume helps to reduce operating costs and allows us to continuously invest in improved methods and equipment, which increases labour efficiency and ensures lower costs for our customers. A recent benchmarking study stated that HLS Linen Services has the highest plant efficiencies among the 700 facilities studied in fourteen countries. The study pointed out HLS Linen Services is one of the most cost efficient healthcare laundries in the world and the best in North America.
